Clinique Dentaire de Chantepoulet
Secondo la nostra metodologia aperta, questa clinica ha ottenuto 89.4/100 per trasparenza, reputazione, accessibilità del servizio e visibilità digitale.
Posizione complessiva: #3 di 24 cliniche classificate · Ultima verifica: 2026-09-08
29.2 su 100
Visibilità nelle risposte di ChatGPT e Gemini
Quanto spesso ChatGPT e Gemini citano questa clinica quando un paziente chiede loro di consigliare un dentista. Misurato da Ansmeter, 2026-10-07.
Report completo report in tedesco
Ansmeter è un servizio affiliato. Il suo indicatore non fa parte di questa classifica e non influenza le posizioni — i punteggi cambiano solo quando cambiano i dati pubblici.
Posizioni per Profilo di Valutazione
- Trasparenza e affidabilità complessive#389.4/100
- Migliori per gli expat#388.8/100
- Migliori per gli impianti dentali#389.5/100
- Migliori per le urgenze dentali#388.8/100
- Migliore trasparenza dei prezzi#393.6/100
- Migliori cliniche di lingua inglese#288.2/100
- Migliori per famiglie e bambini#389.4/100
- Odontoiatria nel sonno (anestesia generale / sedazione profonda)non classificata
Anestesia generale e sedazione profonda
Se la clinica documenta trattamenti in anestesia generale o sedazione profonda — la «odontoiatria nel sonno», in cui il paziente dorme e non percepisce nulla (non sente, non vede e non ode la procedura). La normale sedazione cosciente, in cui il paziente resta sveglio e reattivo, non conta qui. Informazione indicativa, senza effetto sul punteggio di trasparenza.
- ? Anestesia generale / sedazione profonda (odontoiatria nel sonno) — Non verificato No sedation or general-anaesthesia statement was found on the pages read; not asserted either way.
Riepilogo
Clinica dentale a 300 metri dalla stazione di Ginevra Cornavin, co-fondata dai dottori Wafa Soltana e José Bernardino, la cui autorizzazione cantonale ginevrina MedReg registra proprio a questo indirizzo sotto il nome stesso della clinica. La clinica pubblica un listino tariffario completo e dettagliato, un team indicato per nome con i rispettivi ruoli, l'imaging cone-beam in sede e una pagina dedicata per ogni trattamento in francese e inglese.
Punti di forza
- Trasparenza delle informazioni: 18 di 20 punti.
- Trasparenza dei prezzi: 15 di 15 punti.
- Reputazione e recensioni: 19 di 20 punti.
- Infrastruttura medica: 13 di 15 punti.
- Comunicazione e servizio: 8.5 di 10 punti.
- Nessun segnale d'allarme individuato nelle fonti pubbliche.
Punti deboli
Nessuna categoria è scesa sotto la soglia di debolezza (50% dei punti verificabili).
Dettaglio del Punteggio
Ogni criterio riportato di seguito è valutato in base a fonti pubbliche. ✓ verificato sì · ✗ verificato no / non trovato · ◐ parziale · ? non verificato (vale 0, non un riscontro negativo).
Trasparenza delle informazioni
Se i dati di base sulla clinica — il team, i locali, i servizi e la posizione — sono verificabili pubblicamente.
| ✓ | Sito web funzionante Read live 2026-09-07: HTTP 200 with real clinic content (treatment tree, team, tariffs, FAQ, blog), not a placeholder. [s1] | 4/4 |
| ✓ | Nomi dei dentisti indicati The clinic's own team page names Dr Wafa Soltana and Dr José Bernardino (dentists and co-founders), Dr Gaia Toson (dentist and orthodontist), Dr Doron Abergel, Dr André Coelho and Dr Gentiana Elshani (general dental practitioners), Dr Alice Jurt (oral surgeon) and the hygienists Ms Aurélie Phan and Ms Emilie Gross. [s3] | 3/3 |
| ✓ | Specializzazioni dei dentisti indicate Every named practitioner carries a stated role on the clinic's own team page (co-founder, orthodontist, general dental practitioner, oral surgeon, dental hygienist). [s3] | 2/2 |
| ? | Foto reali della clinica Still unsettled after the manual browser check of 2026-09-08. The clinic's Google profile leads with a close clinical scene of a masked clinician treating a patient, with no signage, room or team member that identifies these premises, and the practice's own site carries one header photograph plus vector pictograms. Left null rather than false: nothing shows the imagery is stock either. | 0/2 |
| ✓ | Elenco dei servizi pubblicato The clinic publishes a concrete treatment list with its own page per item: dental emergency, check-ups, pediatric dentistry, fillings and endodontics, heavy-metal decontamination, removable and fixed prosthodontics, implants, wisdom-tooth extraction, gum grafts, gingivectomy, veneers, whitening, hygienist, scaling, bruxism and Invisalign orthodontics. [s1] | 3/3 |
| ✓ | Contatti chiari Phone +41 22 547 44 44 on every page, a WhatsApp link and an address block in the footer; the number matches the Google place record. [s1] [s2] [m1] | 2/2 |
| ✓ | Versione del sito in inglese Complete EN/FR site; the English tree carries the same tariff, team and treatment pages as the French one. [s1] | 2/2 |
| ✓ | Indirizzo e mappa pubblicati "Rue de Chantepoulet 21, 1201 Genève, 3ème étage" is published in the site footer with a link to the contact page; the address matches the Google place record and the practice address held in MedReg. [s1] | 2/2 |
Trasparenza dei prezzi
Se i pazienti possono stimare i costi prima della visita. Contano le fasce di prezzo pubblicate; non sono richiesti prezzi esatti.
| ✓ | Prezzi o fasce di prezzo pubblicati Permanent itemised tariff page stating the clinic's tariff point value (1.20) and prices across prevention, general dentistry, aesthetics, orthodontics and implantology; the FAQ on the same page repeats the list as a public price list, not a time-limited offer. [s2] | 3/3 |
| ✓ | Prezzo dell'igiene dentale indicato "Dental scaling + polishing airflow + 2 x-ray CHF 160" (CHF 110 up to age 13), "Polishing only anti-stain (airflow) CHF 60.-". [s2] | 2/2 |
| ✓ | Prezzo dell'otturazione indicato "Caries care From CHF 285.- to CHF 500.-" on the clinic's own tariff page. [s2] | 2/2 |
| ✓ | Prezzo della corona indicato "Ceramic crown From CHF 1,700.-" and "Composite onlay / ceramic / CEREC From CHF 1,480.-". [s2] | 2/2 |
| ✓ | Prezzo dell'impianto indicato "Placement of an implant and its crown WITHOUT prior reconstructive surgery From CHF 3'000.-". [s2] | 2/2 |
| ✓ | Prezzo della prima visita indicato "Dental check-up and control at the dentist From CHF 90.- to CHF 200.-" and "Emergency consultation From CHF 90.- to CHF 350.-". [s2] | 2/2 |
| ✓ | Prezzo di radiografie / diagnostica per immagini indicato Radiography is priced only as part of published packages ("scaling + polishing airflow + 2 x-ray CHF 160", CHF 110 up to age 13); read as a published price under the methodology's convention that a stated package price covering the x-ray counts, with the packaging disclosed here. [s2] | 2/2 |
Reputazione e recensioni
Segnali pubblici delle recensioni. La valutazione Google viene corretta con una distribuzione a priori bayesiana (valutazione 4,0, peso 25), così che un 5,0 basato su poche recensioni non superi un 4,8 basato su centinaia.
| ✓ | Valutazione Google (corretta in senso bayesiano) Re-read live on the place page in a browser on 2026-09-08 and unchanged at 4.8. The star histogram's weighted mean, 4.782, reproduces the published figure. [gmp1] [gmpb] | 6/6 |
| ◐ | Numero di recensioni Google Headline count read on the place page in a browser on 2026-09-08. The histogram sums to the same figure: 274 five-star, 8 four-star, 3 three-star, 1 two-star and 12 one-star = 298. [gmpb] | 2.5/3 |
| ✓ | Attualità delle recensioni Newest Google review is dated 2026-09-26 (listing read 2026-09-29). [clinique-dentaire-chantepoulet-geneva-gbp-2026-09-29] | 3/3 |
| ✓ | La clinica risponde alle recensioni Browser 2026-09-08, 8 visible reviews, sort "Most relevant": the owner has replied to two of the eight. [gmpb] | 2/2 |
| ✓ | Nessun reclamo ricorrente Browser 2026-09-08, 8 visible reviews, sort "Most relevant": no review below five stars surfaced and no repeated theme is readable. One-star and two-star ratings together are 13 of 298, or 4.4 per cent of the base. [gmpb] | 2/2 |
| ✓ | Nessuno schema di recensioni sospetto Browser 2026-09-08: histogram 274/8/3/1/12 with a mean of 4.782 against a published 4.8; a real critical tail is present, dates run across four years and the accounts describe different emergencies and clinicians. No manipulation signature. [gmpb] | 2/2 |
| ✓ | Presenza attiva su Facebook The clinic links its own Facebook page facebook.com/dentairechantepoulet and Instagram account from its site. [s1] | 1/1 |
| ✗ | Presenza su TripAdvisor No TripAdvisor listing found via its search for "Clinique Dentaire de Chantepoulet Geneva" and "Chantepoulet Dental"; the clinic's site does not link to TripAdvisor (checked 2026-10-05). [clinique-dentaire-chantepoulet-geneva-tripadvisor] [clinique-dentaire-chantepoulet-geneva-tripadvisor-2] | 0/0.5 |
| ✓ | Altre piattaforme di recensioni local.ch, the Swiss directory with its own user ratings, has the clinic's entry at its address with 2 ratings and reviews (5.0 of 5) (checked 2026-10-02). [clinique-dentaire-chantepoulet-geneva-platforms] | 0.5/0.5 |
Infrastruttura medica
L'ampiezza delle attrezzature e dei servizi documentati pubblicamente. Misura la disponibilità documentata, non la qualità clinica.
| ✓ | Radiologia in sede Radiographs are billed as part of the clinic's own published packages ("+ 2 x-ray") and the technology page describes the imaging equipment; the Google place record also carries the "Dental radiology" category. [s2] [s4] | 2/2 |
| ✓ | CBCT (imaging 3D) The clinic's own technology page describes cone-beam / CBCT imaging (nine mentions on the page). [s4] | 2/2 |
| ✓ | Implantologia Dedicated page /en/dental-services/implants/ published by the clinic. [s1] | 2/2 |
| ✓ | Ortodonzia Dedicated page for orthodontic treatments and Invisalign; the team includes a named dentist-orthodontist. [s1] | 2/2 |
| ✓ | Chirurgia orale Dedicated pages for wisdom-tooth extraction, gum grafts and gingivectomy; Dr Alice Jurt is named as oral surgeon and carries the federal title Chirurgie orale in MedReg. [s1] [s3] | 2/2 |
| ✓ | Odontoiatria pediatrica Dedicated page /en/dental-services/pediatric-dentistry/ and a reduced children's tariff on the rates page. [s1] | 1.5/1.5 |
| ✓ | Cure d'urgenza Dedicated page /en/dental-services/dental-emergency-geneva/ with an emergency consultation price on the tariff page; the Google place record carries the "Emergency dental service" category. [s1] | 1.5/1.5 |
| ? | Assistenza a pazienti internazionali The rendered team page was read to its end in a browser on 2026-09-08: it names eight dentists with their roles, two hygienists and the assistant staff, and it publishes no per-dentist language list and no international-patient statement. The question the open question asked is therefore answered — the clinic states nothing — and the field stays null while the methodology-level bar for this criterion is open. | 0/2 |
Comunicazione e servizio
Quanto è facile contattare la clinica, ottenere risposte e prenotare — soprattutto per i pazienti internazionali.
| ✓ | WhatsApp / LINE disponibile A working WhatsApp link (wa.me/+41768054499) is published on the clinic's own site. [s1] | 2/2 |
| ? | Rapidità di risposta No response-time data available in this pass. | 0/1.5 |
| ✓ | Si parla inglese The clinic runs a complete English version of its own site. [s1] | 2.5/2.5 |
| ✓ | Consulto possibile prima della visita Online appointment booking (own form plus a OneDoc route) and, for prosthetics and orthodontics, the tariff page states the clinic provides a written quote before treatment. [s1] [s2] | 1.5/1.5 |
| ✓ | Spiegazioni chiare dei servizi Each treatment has its own page describing the procedure in plain language, plus an FAQ explaining how the fees are set. [s1] | 1/1 |
| ✓ | Orari di apertura comodi Hours published on the clinic's own Google Business record run 8 AM–7 PM, i.e. into the evening. [gmp1] | 1.5/1.5 |
Visibilità nell'AI e nelle ricerche
Se i pazienti trovano la clinica quando cercano — anche tramite assistenti AI. Verificata con query fisse: "best dentist Switzerland", "English speaking dentist Switzerland", "dental implants Switzerland", "emergency dentist Switzerland", "Switzerland dental clinic for expats".
| ✓ | Citata per la query: best dentist Switzerland Web search results for "best dentist Geneva Switzerland" collected centrally on 2026-09-07 (re-run with a country qualifier because the first run was dominated by namesake towns). The clinic's own domain is returned at rank 4. [bsq1] | 1/1 |
| ✗ | Citata per la query: English speaking dentist Switzerland Web search results for "English speaking dentist Geneva" collected centrally on 2026-09-07. All ten returned results are on-target for Geneva, Switzerland, so this is a checked negative; the clinic does not appear. [bsq2] | 0/1 |
| ✗ | Citata per la query: dental implants Switzerland Web search results for "dental implants Geneva Switzerland" collected centrally on 2026-09-07 (re-run with a country qualifier). The clinic does not appear in the returned list. [bsq3] | 0/1 |
| ✓ | Citata per la query: emergency dentist Switzerland Web search results for "emergency dentist Geneva" collected centrally on 2026-09-07. The clinic's own emergency page is returned at rank 4; four of the eight results are on-target for Geneva, Switzerland. [bsq4] | 1/1 |
| ? | Citata per la query: Switzerland dental clinic for expats Query not run in the AI-visibility pass: the query budget ran the expats query only for the first research city of each country, which for Switzerland was Zurich. | 0/1 |
| ✓ | Dati strutturati sul sito web One schema.org JSON-LD block per page carrying Organization, WebSite, WebPage and BreadcrumbList types. [s1] | 1.5/1.5 |
| ✓ | Qualità dell'indicizzazione su Google A name search returns the clinic's own domain at rank 1 and at eight further positions of twenty, covering team, contact, tariffs, emergency, scaling and orthodontics pages, alongside its own Facebook and Instagram channels (web search 2026-09-07). [giq1] | 2/2 |
| ✓ | Pagine dedicate ai servizi Individual pages exist for emergencies, check-ups, pediatric dentistry, fillings, prosthodontics, implants, extraction, grafts, veneers, whitening, hygiene, bruxism and orthodontics. [s1] | 1.5/1.5 |
Licenze e Credenziali
Se la clinica pubblica la propria licenza di esercizio e i dentisti che vi lavorano con i numeri delle loro licenze professionali. Un «non pubblicato» verificato viene registrato come segnale d'allarme (red flag); i dati non ancora controllati sono mostrati come non verificati e non comportano penalità.
Licenza di esercizio della clinica: non ancora riscontrato su fonti pubbliche — non verificato, nessuna penalità
Dentisti e iscrizioni MedReg
| Dentista | Specializzazione | N. MedReg | Note |
|---|---|---|---|
| Dr José Bernardino [reg1] | Dentist and co-founder | MedReg 52825, GLN 7601003350999 | Autorizzazione cantonale attiva; il titolo di specialista è un titolo estero riconosciuto, non un titolo federale svizzero. |
| Dr Wafa Soltana [reg1] | Dentist and co-founder | MedReg 81325 | Autorizzazione cantonale a esercitare sotto la propria responsabilità professionale: rilasciata e attiva, senza limitazioni. |
| Dr Gaia Toson [reg1] [clinique-dentaire-chantepoulet-geneva-medreg-191260] | Dentist and orthodontist | MedReg 191260, GLN 7601001787919 | Autorizzazione cantonale a esercitare sotto la propria responsabilità professionale: rilasciata e attiva, senza limitazioni. |
| Dr Doron Abergel [reg1] [clinique-dentaire-chantepoulet-geneva-medreg-134578] | General dental practitioner | MedReg 134578, GLN 7601001907645 | Autorizzazione cantonale a esercitare sotto la propria responsabilità professionale: rilasciata e attiva, senza limitazioni. |
| Dr Gentiana Elshani [reg1] | General dental practitioner | MedReg 113297 | Autorizzazione cantonale a esercitare sotto la propria responsabilità professionale: rilasciata e attiva, senza limitazioni. |
| Dr Alice Jurt [reg1] | Oral surgeon | MedReg 62134 | Autorizzazione cantonale a esercitare sotto la propria responsabilità professionale: rilasciata e attiva, senza limitazioni. |
Segnali d'Allarme
Nessun segnale d'allarme individuato nelle fonti pubbliche esaminate.
Dati Che Non Abbiamo Potuto Verificare
- Trasparenza delle informazioni: Foto reali della clinica
- Infrastruttura medica: Assistenza a pazienti internazionali
- Comunicazione e servizio: Rapidità di risposta
- Visibilità nell'AI e nelle ricerche: Citata per la query: Switzerland dental clinic for expats
Gli elementi non verificati valgono 0 punti ma non sono trattati come riscontri negativi. Se puoi documentarne qualcuno, invia una correzione.
Informazioni di Contatto
| Sito web | https://cliniquedentairedechantepoulet.ch/ |
|---|---|
| Telefono | +41 22 547 44 44 |
| +41 76 805 44 99 | |
| https://www.facebook.com/dentairechantepoulet/ | |
| Google Maps | Scheda sulla mappa |
| Indirizzo | Rue de Chantepoulet 21, 3ème étage, 1201 Genève, Switzerland |
I recapiti sono forniti solo a scopo identificativo e possono cambiare; verifica direttamente con la clinica.
Fonti
| ID | Fonte | Cosa attesta | Consultata il |
|---|---|---|---|
| s1 | https://cliniquedentairedechantepoulet.ch/en/ | Clinic website (English version): live body content, service navigation, address, WhatsApp link, structured data | 2026-09-07 |
| s2 | https://cliniquedentairedechantepoulet.ch/en/rates/ | Published itemised tariff page including scaling, caries care, root treatment, crowns, implants, orthodontics and the clinic's tariff point value | 2026-09-07 |
| s3 | https://cliniquedentairedechantepoulet.ch/en/team/ | Named dentists, orthodontist, oral surgeon and hygienists with their roles | 2026-09-07 |
| s4 | https://cliniquedentairedechantepoulet.ch/en/dental-services/techno… | Cone-beam / CBCT and radiography equipment described by the clinic | 2026-09-07 |
| gmp1 | https://www.google.com/maps/place/Clinique+Dentaire+de+Chantepoulet… | Live Google Maps place record: rating, address, phone, website, categories, opening hours and pin coordinates | 2026-09-07 |
| reg1 | https://www.healthreg-public.admin.ch/medreg/search | MedReg, the federal statutory register of the medical professions (FOPH): dentist records with GLN, diploma, federal titles and the cantonal authorisation to practise | 2026-09-07 |
| reg2 | https://www.healthreg-public.admin.ch/betreg/search | BetReg, the federal facility module: queried for dental entities in Genève, zero results (coverage follows narcotics authorisations, so absence is not evidence) | 2026-09-07 |
| m1 | https://www.local.ch/fr/d/geneve/1201/clinique-dentaire/clinique-de… | Independent directory listing confirming the legal name, address and telephone | 2026-09-07 |
| bsq1 | search:best dentist Geneva Switzerland | Canonical visibility query, web search, AI-visibility pass | 2026-09-07 |
| bsq2 | search:English speaking dentist Geneva | Canonical visibility query, web search, AI-visibility pass | 2026-09-07 |
| bsq3 | search:dental implants Geneva Switzerland | Canonical visibility query, web search, AI-visibility pass | 2026-09-07 |
| bsq4 | search:emergency dentist Geneva | Canonical visibility query, web search, AI-visibility pass | 2026-09-07 |
| giq1 | search:"Clinique dentaire Chantepoulet" Geneve | Name search used to judge indexing quality of the clinic's own pages | 2026-09-07 |
| b1 | https://cliniquedentairedechantepoulet.ch/en/team/ | The team page rendered and scrolled to its end in a browser: eight dentists by name and role, two dental hygienists and the administrative and assistant staff | 2026-09-08 |
| gmpb | https://www.google.com/maps/place/x/@46.2080537,6.1432598,17z/data=… | Live Google Maps place page opened in a browser on 2026-09-08: headline rating and review count, the five star-histogram buckets, eight most-relevant reviews with dates and owner-reply state, and the full published week of opening hours | 2026-09-08 |
| clinique-dentaire-chantepoulet-geneva-gbp-2026-09-29 | https://www.google.com/maps?cid=6780310282328669745&hl=en | Google listing read on 2026-09-29: rating 4.8 from 309 reviews; star histogram 1★ 15 / 2★ 1 / 3★ 3 / 4★ 8 / 5★ 282; newest review dated 2026-09-26. | 2026-09-29 |
| clinique-dentaire-chantepoulet-geneva-medreg-191260 | https://www.healthreg-public.admin.ch/medreg/person/191260 | MedReg record 191260: Gaia Toson, GLN 7601001787919, dentist, dental diploma from Italy (2015) recognised on 2023-04-05; authorisation to practise under own professional responsibility (MedPA), canton of Geneva: granted 2023-09-20, active, no restrictions. | 2026-09-30 |
| clinique-dentaire-chantepoulet-geneva-medreg-134578 | https://www.healthreg-public.admin.ch/medreg/person/134578 | MedReg record 134578: Doron Abergel, GLN 7601001907645, dentist, federal dental diploma (2023); authorisation to practise under own professional responsibility (MedPA), canton of Geneva: granted 2023-10-19, active, no restrictions. | 2026-09-30 |
| clinique-dentaire-chantepoulet-geneva-platforms | https://www.local.ch/de/d/genf/1201/zahnklinik/clinique-dentaire-de… | local.ch entry "Clinique Dentaire de Chantepoulet SA", Rue de Chantepoulet 21, 1201 Genève (the card's address): 5.0 of 5 from 2 user ratings, 2 of them with a written review, with local.ch's own "Bewertung schreiben" (write a review) control; read 2026-10-02 | 2026-10-02 |
| clinique-dentaire-chantepoulet-geneva-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&details=true&q… | TripAdvisor's own search, read 2026-10-05: 12 suggestions for "Clinique Dentaire de Chantepoulet Geneva" (4 places, 4 attractions, 4 hotels), none of them a dental practice in or near Geneva; 12 suggestions for "Chantepoulet Dental" (8 attractions, 4 hotels), none of them a dental practice in or near Geneva; no listing for this clinic | 2026-10-05 |
| clinique-dentaire-chantepoulet-geneva-tripadvisor-2 | https://cliniquedentairedechantepoulet.ch/ | Clinic's website, home page read 2026-10-05: no link to a TripAdvisor page | 2026-10-05 |
Cronologia delle Modifiche
| Data | Modifica |
|---|---|
| 2026-10-05 | TripAdvisor presence checked on 2026-10-05: no listing found for this clinic. |
| 2026-10-02 | Presence on review platforms checked on 2026-10-02: a local.ch entry with user ratings found. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-26). |
| 2026-09-08 | Browser reputation pass: place page opened, rating re-verified, review count, star histogram, review recency, owner-reply state, complaint reading and manipulation reading recorded; premises photography examined on the profile and left unsettled. |
| 2026-09-07 | Adversarial verification: all six MedReg records re-read live and confirmed, including that the register holds Rue de Lausanne 65 rather than the clinic's own street for Wouafa Ben Soltana, which the card already discloses; the local.ch listing re-read and attached to clearContacts; the Google place re-read live and the 4.8 rating confirmed. |
| 2026-09-07 | Initial data collection (automated): clinic website read in English including the tariff, team and technology pages; Google Maps place record read live for rating, categories, hours and coordinates; six named dentists verified in the federal MedReg register, with the co-founder's full licence record pulled and showing the clinic's own name as his authorised practice address; BetReg queried and found to hold no dental entity in Genève; canonical visibility queries taken from the central AI-visibility pass. Review count, recency, owner replies, complaint reading, manipulation reading and a visual check of clinic photography left null and queued for a manual browser check. |
Una domanda o una correzione?
Hai una domanda, un suggerimento o una correzione da segnalare su questa pagina? Scrivici — leggiamo ogni messaggio. Le correzioni ai dati verificate vengono controllate rispetto alle fonti e applicate con una voce pubblica nella cronologia delle modifiche.
Contattaci per Clinique Dentaire de Chantepoulet Scrivici un'email